Coaching Agreement
Why You’re Reading This Document
I only communicate one way – openly and honestly. I love what I do and I want you to feel that love. This Coaching Agreement (the “Agreement”) outlines what we can expect from each other in working together. If there is anything you are uncomfortable with, please let me know. I want to make sure we are on the same page moving forward.
In exchange for agreeing to work together, you agree to be bound by the following conditions.
Parties. This Agreement is made between Tend and Thrive, LLC d.b.a. Celebrate Cultivate, a Limited Liability Company operating out of the State of Texas (“Kaileen Elise”, “I”, and “me”) and you, the undersigned or person who has clicked “I Agree” to this Agreement (“you” and “your”).
My Promise to You. Kaileen Elise will provide you with coaching services as outlined at https://www.kaileenelise.com. As your coach, I want to share the following with you:
I'm here to help you breathe deep, listen to your inner wisdom, trust your insights, and act with inspiration.
My sessions are the perfect blend of guided meditation and practical application. As a Certified Inner Voice Facilitator, I’m all about growth that feels good.
What Kaileen Elise Expects of You. Just as you are investing in me, I’m also investing in you. To achieve optimal results, Kaileen Elise asks that you commit to the following:
You agree to communicate honestly, to be open to feedback, and to give time and energy to these coaching sessions to receive the best possible outcome.
You are responsible for your own physical, mental and emotional well-being and actions that result from this relationship and sessions.
You understand that coaching is a process that can and may involve and affect all areas of your life. How you apply coaching methods to your everyday life is up to you.
You acknowledge that coaching does not involve diagnosis or treatment and cannot be used as a substitute for any professional legal or medical advice, and that it is your responsibility to seek such advice if needed.
Term. This Agreement will be binding upon execution by both parties.
Termination. Both you and Kaileen Elise can terminate this Agreement but must provide written notice within 7 days. Alternatively, if both parties agree to end the relationship at once, that will be binding.
If you violate any of the expectations outlined in section 3 above, Kaileen Elise may terminate this Agreement effective immediately and you will not be entitled to any refunds or any continued working relationship with Kaileen Elise.
Cancellations and Refunds. Integrity and alignment are vital to this coaching relationship. With that in mind, this is how I’ve drafted my cancellation and refund policy:
You must give at least 24 hours’ notice if you have to cancel/reschedule, provided that rescheduled sessions happen during the term of this Agreement; otherwise the full session fee will be charged and you will not be entitled to reschedule or redeem it.
Refunds are on a case-by-case basis, at the discretion of Kaileen Elise.
Communication. Your coaching session will be held via Zoom. It will be determined in advance if the call is audio-only or audio and video. You will need to connect to Zoom in advance and have a steady wifi or internet connection. If applicable, coaching support will be provided via Voxer between sessions, which includes responses given within a reasonable timeframe and respectful of both parties' time.
Recording. When indicated, a recording of your coaching session will be provided for you to listen to later on. It is up to you how and when you listen, but it is a recommended step in the coaching process.
No Guarantees. While there are some things I can control, like the energy I bring to our sessions and how I’ll do everything to support you throughout the coaching process, there are some things I cannot control. As such, no guarantees can be made for the results from our coaching sessions.
Responsibility. Please acknowledge you are fully responsible for everything you give and get from this process. I’ve created this coaching package and used my qualifications to bring you the greatest benefits possible. Your opportunity is to take what you learn through this process and apply it to your life.
Strictly Coaching. You understand that our work together in the coaching relationship is not therapy and does not constitute advice from a mental health or other medical professional. You further agree and acknowledge that the Services are no substitute for mental health treatment, do not prevent, cure, diagnose or treat mental or other health issues, and it is your responsibility to seek such advice if needed.
Payment. You agree to pay the price, including the possibility of payment plans and/or incremental payments (“Incremental Payment”), of the coaching program as outlined at https://www.kaileenelise.com (the “Payment”). The price of Payment is subject to taxes and additional fees. Any subsequent changes to the Payment price will not affect the validity of this Agreement.
Incremental Payments. If your method of Payment includes a Payment Plan and/or Incremental Payments, you authorize Kaileen Elise to maintain your account information and charge that account automatically upon renewal of the program with no further action required by you. Incremental Payments also apply to payment plans.
Concerns. I want you to love our coaching relationship! I invite you to speak up if anything isn’t sitting right with you, for the sake of your own progress.
Time Integrity. Time integrity is an amazing thing and here is how I enforce it: sessions take place on the agreed upon time. Being late means you will receive a shorter session. They will not be extended due to your tardiness and the full session will be deemed to be complete.
Confidentiality. We operate and grow in a safe space. I want you to know that everything shared throughout our coaching relationship is strictly confidential. I will not disclose any of your information without your prior written consent, except in the following circumstances:
As required by law or court order.
When there is a risk of imminent danger to yourself or others.
Where there is a reasonable suspicion that a child or any vulnerable person is in need of protection.
You understand and agree that I may share anonymous information about you (for example, I may say I previously worked with someone who was dealing with the loss of a family member, without naming or identifying who it is).
Ownership of Materials. All the content that I have provided to you, including but not limited to coaching videos, audio recordings, documents and PDFs, are for your use only and are not to be re-distributed or re-used.
Standard Legal Things. Jurisdiction. This Agreement will be governed exclusively by the laws of the State of Texas. Severability. If any provisions of this Agreement are invalid or unenforceable, the other provisions in the Agreement will remain in full force and effect. Entire Agreement. This Agreement constitutes the entire Agreement between the parties and replaces any prior agreements. Waiver of Breach. The waiver by me of any breach by you of any provision of this Agreement will not be taken to be a waiver of any further breaches by you. Notice. For the purpose of this Agreement, e-mail or text will suffice for written notice when required as set out above. Headings. The headings used in this Agreement are for stylistic purposes only and none of the content in the headings are intended to be legally binding. Counterparts. This agreement may be signed in any number of counterparts, each of which is an original, and all of which taken together constitute one single document. Online Agreement. We agree that this Agreement may be signed electronically or agreed to by having you click “I Agree”, the effect of which will be the same as if we signed the Agreement by hand and the intention of which is that both parties desire to be bound by all the terms of the Agreement.
Thank you for taking the time to read this.
Let’s do this!